Refund policy

Refund Policy

Thank you for shopping with CapSealer LLC. We want you to be completely satisfied with your purchase. If you experience an issue with your order, we're here to help.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must:

  • Be unused and in the same condition you received it.

  • Be in its original packaging.

  • Include proof of purchase or your order number.

To start a return, please contact us at info@capsealer.net.

Returns must be authorized before they are sent back. Items returned without first contacting us and receiving return instructions may not be accepted.

Return Address:

CapSealer LLC
597 E. State Street
Eagle, ID 83616

Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at info@capsealer.net.

To help us resolve the issue quickly, please include:

  • Your order number

  • A brief description of the issue

  • Photos of the product and packaging, if applicable

We'll evaluate the issue promptly and, when appropriate, provide a replacement, exchange, or refund.

Non-Returnable Items

For health and hygiene reasons, opened or used CapSealer products cannot be returned unless they are defective or shipped in error.

We also cannot accept returns for:

  • Sale or clearance items

  • Gift cards

  • Custom or personalized products (if offered in the future)

If you have questions about whether your purchase qualifies for a return, please contact us before sending it back. To start a return, please contact us at info@capsealer.net. 

Please include your order number and the reason for your return so we can assist you as quickly as possible.

Exchanges

If you wish to exchange an unopened product, please contact us first.

The fastest way to receive a replacement is to return the original item (once approved) and place a new order.

European Union Customers

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

Returned items must be unused, in their original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional processing time before the refund appears on your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@capsealer.net.

Questions

If you have any questions regarding this Refund Policy, please contact us at:

CapSealer LLC
Email: info@capsealer.net